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MAA (Mid-America Apartment Communities)

5 properties researched across Austin, TX (3), Dallas, TX (2)

Website (512) 670-3337

73

avg score · C

Reputation summary
Publicly traded residential REIT operating multifamily communities across the Sunbelt. Reviews indicate strong appreciation for on-site property manager Melissa, but recurring resident frustration surrounding move-out fee assessments and inconsistent communication from secondary office staff.
Most common complaints
  • "A disappointing experience that left me feeling exploited. In my opinion, management’s approach to charges puts collect
    ×1
  • "I left this community feeling that my trust had been taken advantage of. In my opinion, management’s handling of move-o
    ×1
  • "Pest control is provided but is minimal, maintenance is not consistent and will half fix the issue just to close work o
    ×1
  • "Some units, like the one we chose, are quite old and lack proper upkeep."
    ×1
  • "Even after the HVAC system was replaced due to malfunction, the unit still has gaps and air leaks—not just from doors a
    ×1
  • "Poor communication, Hidden Fees & overcharging. The management does not do their job well. Avoid living here if you can
    ×1
  • "Never move near the pools unless you can handle the noise all day and night."
    ×1
  • "The units are a bit older (built in 80s) but I’ve never had any maintenance issues. There are small quirks (for ex ther
    ×1
Most common positives
  • "This is a good place to live and has service techs that are on task to keep up matinace with the apartments inside and
    ×1
  • "My roommate and I have had a really positive experience here, especially thanks to Melissa, the property manager. She w
    ×1
  • "The work order process was easy. From the time I submitted the work order till completion was only a few days. Thank
    ×1
  • "Tila shook my hand with a big confident and sincere smile. Tila listened. I know she did because... No matter how many
    ×1
  • "Maintenance is awesome. They repair on the same day you put in a request."
    ×1
  • "Chris handled the installation like a pro — quick, efficient, and clearly skilled at what he does. Keith and Chris were
    ×1
  • "The staff is really nice and they priorities their maintenance. If something breaks, they'll be at your door right when
    ×1
  • "This complex is great! It’s affordable (paid $1109/mon for 800sqft 1B 1B), clean and safe. I don’t know why some people
    ×1

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